Over 99% of orders arrive within 3-5 working days (For Australia and New Zealand) and 1-2 weeks (other countries).  If you do not receive your order within 2 weeks (For Australia and New Zealand) or more than 3 weeks (other countries) you are entitled for a full refund. If we can however prove that the goods have been delivered, no refund will be offered and you may wish to provide a case for appeal. For questions on the above, please email us at